Reach out to us!
Requests can be directed to us through the forms below.
Who You Gonna Call? Your Quick Contact Guide
Not sure who to contact? Use this guide to find the right department for your inquiry.
Important note: The EMPLOYER is always your first point of
contact.
Employer
- All general inquiries
- Enrollment questions
- Benefit questions
- Eligibility verification
- Premium payment issues
- Forms and documentation
Erisa
NMPSIA Eligibility Administrative Office
- Enrollment issues
- Eligibility questions
- Premium billing
- Premium collection
- COBRA Continuation (medical, dental, or vision)
- Retiree life continuation
- Other administrative inquiries
Carrier
Insurance Providers
- Claim submissions
- Claim status inquiries
- Provider network questions
- Coverage benefits clarification
- ID card requests
- Pre-authorization requests
- Plan-specific questions
NMPSIA
New Mexico Public Schools Insurance Authority
- Benefit questions
- Risk questions
- Program information
- Policy inquiries
- General NMPSIA information
NMPSIA Assistance
Need additional assistance from the NMPSIA Benefits team? We are here for you.
Contact Form
- Submit general inquiries directly to NMPSIA
- Request assistance with benefits, policies, or guidance
- For faster service, be sure to include all relevant details
Authorization Form
- Authorize NMPSIA to obtain or share protected health information
- Required for claims assistance and carrier communication
- Must be fully completed and signed
Exception Packet
- Required for requests outside standard enrollment rules
- Includes Exception Request Form and supporting documentation checklist
- Must be submitted after ERISA denial